Jawatan Kosong Front Office Ambassador Wilayah Perak Syarikat M Summit 191 Sdn Bhd

Maklumat Pekerjaan

Description

As an ambitious ambassador with a true passion for hospitality, you are always prepared for changing circumstances!
You have a sharp eye for quality and react proactively towards changing situations at the front desk. Your knowledge and experience are optimally utilized, giving you the freedom to implement your vision in consultation with The Management Team.
Job Responsibilities:
• Be an Ambassador to the Hotel creating memorable experiences for guests
• Proactively greets guests upon arrival and departure at front desk
• Register guests and assigns rooms. Accommodates special requests whenever possible.
• Book reservations for individuals, families, and groups as and when required
• Escorts VIP guest to their allocated room and explain the facilities and room features.
• Schedule special services, such as Transportation, F&B, spa treatments upon guest inquire
• Refer guests to local amenities and venues
• Obtains guest feedback on their stay in the hotel. If complaints, takes immediate actions to remedy solutions and communicating with Management
• Uses suggestive selling techniques to sell rooms and to promote other services of the hotel
• Process guess check-outs, Understands room status and room status tracking.
• Work closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work
• Knows all safety and emergency procedures, is aware of accident prevention policies
• Ensure that, whenever possible, guest receive personal recognition.
• Inspects VIP room status and amenities in good order prior to guest’ arrival.
• Promotes inter-hotel sales and in-house facilities and aware of banquet events, hotel
• Assists and coordinates with Front Office reception to ensure consistent service.
• Ensure that all daily V.I.P rooms, special guest rooms, long stay guest rooms for arrivals are blocked in advance and welcome amenities are appropriately ordered.
• Ensure that all rooms are pre-blocked accordingly to arrival time and housekeeping is informed
• Assists the team in efficiently managing the department according to the established concept statement providing a courteous, professional, efficient, and flexible service always.
• Liaises with Housekeeping and other related departments on daily operation.
• Establishes a rapport with guest maintaining good customer Relationship.
• To ensure that all guests check in and check out is being handled according to the Department Operations Manual requirements.
• Ensures that all guest information and documents are being handled in a proper manner to protect the confidentially of guest information.
• To ensure that guest’s room number is not given to unauthorized person as to ensure maximum security for the in-house guests.

Skills, Experience & Educational Requirements
• Candidate must possess at least a Higher Secondary/STPM/”A” Level/Pre-U or Professional Certificate
• Positive work attitude, punctual, reliable, responsible, and willing to work on shifts.
• Pleasant to disposition and good interpersonal and communication skills in both Bahasa Malaysia and English, Chinese speaking is a must.
• Knowledge of hotel reservation systems is advantage
• A team player and able to work with minimum supervision.
• Preferable age below 35 years ago
• Good communication and customer service skill
• Applicants must be Malaysian citizens.
• Applicant must be willing to work in Georgetown, Penang

Company

A World Of Excellence In One Vicinity 

A state-of-the-art structure houses 96 units of executive suites available in different types of interior settings. Lies in the heart of George Town, the Summit 191 is located in the nucleus of the highest economic activity in the country. Penang is densely populated by top corporations and stands as an immense commercial zone. A vast interconnected net of cityship where accessibility and connectivity are first rate. Public transports, speedways, education hubs, hospitals, shopping spots, tourist attractions, commercial centres form a verdant spread of infrastructures in a flourishing neighbourhood of Penang, summing up the reason for Penang to be deemed the 8th “Most Liveable City” in Asia.

 
The Automated Tower Parking

First to capture your attention is our 3 magnificent sets of Automated Chiffonier Parking System, which would proudly solve chronic high rise parking problems such as lacking of privacy, security, and vandalism. Saunter away in style while our robotic car-parking-system conveniently tucks your precious convertible cosily, and never again have you to hunt for space.

 
Boardroom

To carve a real impression, a new-age meeting venue is architectured to perfection to host your group of business associates. Always at your service are lovely receptionists, awaiting to print your documents and prepare your meetings. In every possible way, we had convenience and professionalism all laid down to your advantage.

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Mohon Kerja

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